Resource Library

Access the latest white papers, research, webcasts, case studies, and more covering a wide range of technology topics, including security, mobility, application development, cloud computing, analytics, data center, enterprise applications, and virtualization.

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CX Masters Series Course #1 – Intelligent Routing and Consolidated Reporting

See how Red Hat achieved success, then let Genesys experts provide best practice guidance for solving your company’s CX challenges.

White Paper | Presented by Mixpanel

Forrester Study Supports the Business Case for Mixpanel

The Forrester Total Economic Impact report examines the potential ROI of Mixpanel’s user analytics solution.Through in-depth interviews with customers across industries, they found that Mixpanel clients see a 298% return on investment. Download the study today to read all of Forrester’s findings.

White Paper | Presented by Micro Focus

Micro Focus Integrating Host Systems with Modern Security Frameworks

This white paper reveals a practical way to bring your host systems into the modern security fold - finally closing the technology gap - without jeopardizing business operations.

White Paper | Presented by Micro Focus

Micro Focus Using Multifactor Authentication to Authorize Mainframe Access

Passwords Are Bad - To be blunt, authenticating users with usernames and passwords is no longer effective. Why? Because users are careless with passwords. They choose obvious ones. They use the same password over and over again. And they write passwords down on sticky notes that anyone can find.

SAP S/4HANA Business Case Workshopt

Despite the fact that SAP S/4HANA is poised to become the standard platform for digital transformation - you'll still need to make a compelling case within your own organization on the advantages to be gained.

Video/Webcast | Presented by AWS

Successfully Migrate Your Critical Workloads to AWS with Rackspace

Attend our upcoming webinar to learn how Rackspace helped OFX, one of the world’s largest international payment providers, accelerate its development cycles by migrating their co-located production environment to Amazon Web Services (AWS). You’ll also learn how Rackspace Fanatical Support helps in providing expert guidance, best practices, and ongoing support for your infrastructure and applications along the way.

The CX Masters Series Course #2 – Your Navigation Guide to Cloud

See how Rose-Hulman used the cloud to overcome their on-prem obstacles and Genesys experts provide best practice guidance for improving your cloud strategy.

eBook | Presented by CBTS

5 Essential tips and recommendations for maximizing your iSeries ROI

As reliable and robust as IBM iSeries (Power) environments have been, many organizations struggle to justify the cost requirements, have issues with downtime, and cannot replace staff with the experience and certifications. This eBook will outline 5 ways you can benefit from moving your iSeries to a compatible cloud.

eBook | Presented by CBTS

Cloud-Based Collaboration: Smart Choice for Agile Businesses

Organizations are adopting more collaboration tools because they deliver tangible business results. They not only help drive innovation, but they can improve the workplace itself—not just for employees, but for partners and customers who interact with it.

eBook | Presented by CBTS

Does your business phone need a digital transformation?

Today’s business requires fast collaboration. If your communications aren’t up to speed, your business will soon fall behind. New innovative voice services drive better collaboration and mobility for your business. Wherever the journey takes your enterprise, CBTS cloud solutions have you covered.

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