Surprising Insights from IDC's analysis of IBM Open Source Support

In a recent study of the Business Value of IBM Open Source Support, IDC interviewed IBM clients on the business value they are experiencing from the use of IBM Open Source Support. Clients revealed improvements in operational efficiency, a reduction in unplanned downtime and other risk factors, and a reduction in staff resources that are needed to deliver technical and operational support for the open source software technologies in use. Join lead researcher Al Gillen, IDC Group Vice President, Software Development and Open Source, and Camilla Sharpe, IBM Global Multivendor Software Support Leader, as they discuss the key findings of the study and how businesses can benefit from this approach.