The Value of Dropbox Business in Supporting Employee Collaboration


End users in businesses participating in this study improved their productivity when they began to use Dropbox Business. Their organizations’ conversion to Dropbox Business resulted in coordination between business and IT in ways that aimed more directly at process improvements, particularly processes involving customers, suppliers, and contractors.

Adoption of Dropbox Business yielded classic process efficiencies that provided opportunities to redeploy staff to higher-value areas and improved capacity to handle additional work. IT infrastructure cost savings also resulted in lowering the cost of operations.

There were clear productivity benefits in the improved ability to share content assets, quickly identify the most recent versions of the content, and quickly recover lost content. More importantly, the end-to-end coordination of work jointly performed between organizations decreased project timelines, improved the quality of work, and resulted in the ability to grow revenue with existing customers by upselling additional services.