Client Case Study by TSG: Migrating to Filenet in 6 weeks

case study

FileNet, a company started in the late 1980s, was one of the first image management vendors offering the earliest document scanning and image viewing solutions. With the introduction of optical storage in the early 1990s, FileNet was able to offer a cost-effective solution for storing large (for that time) amounts of images. During the economic boom of the late 1990s, many businesses invested in FileNet for a variety of different scanning and storage requirements.

FileNet was acquired by IBM in 2006. Since the acquisition, many FileNet customers have been dissatisfied with IBM’s support and strategic direction regarding FileNet.

After initial FileNet investments, and with the economic downturns in 2002 and 2008, many clients have historically chosen to avoid updating their image management systems and are still running on legacy versions of FileNet software and hardware. Significant risks to continued operation of older FileNet technology include:

  • Expensive and ineffective IBM support for older software and hardware
  • Stability of older software, server hardware, and storage systems
  • Legacy storage systems are unable to keep up with the volume, performance, and high availability requirements
  • Inability to upgrade operating systems running FileNet to more modern versions, potentially exposing the application to security-related threats without the ability to install upgrades and patches
  • Lack of internal support knowledge, for FileNet itself but also the other technologies it relies on (e.g., relational database software, legacy operating systems)
  • Browser compatibility issues due to reliance on older solutions that can delay PC upgrades and support for modern browser
  • User dissatisfaction with performance and capabilities of the old solutions, particularly for newer employees
  • Lack of integration capabilities with modern systems

To address these risks, Technology Services Group (TSG) has noticed an acceleration of clients finally migrating from old FileNet instances.