Resource Library

Access the latest white papers, research, webcasts, case studies, and more covering a wide range of technology topics, including security, mobility, application development, cloud computing, analytics, data center, enterprise applications, and virtualization.

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eBook | Presented by ServiceNow Inc

DevOps: A View From the Enterprise

Read this 2021 ebook from Enterprise Management Associates to gain insights into what's driving DevOps today and maturity trends across large and mid-size enterprises, as well as the importance of change management and value stream management in DevOps success.

2020 Gartner Magic Quadrant CRM for Customer Engagement Center

The Gartner 2020 Magic Quadrant for the CRM Customer Engagement Center is an important aide for organizations seeking an unbiased, third party evaluation of vendors as organizations move from simple customer engagement to delivering great customer service.

CCW Market Study – Future of the Contact Center: A Forecast

This report uncovers the specific challenges companies face as they transform remote work, digital engagement, and automation from 2020 “stop gaps” into contact center cornerstones.

eBook | Presented by ServiceNow Inc

Customer Operations: 6 best practices for connecting customer service resources

Learn six best practices of customer service and operations leaders for delivering consistent customer experiences even when the unexpected happens.

eBook | Presented by ServiceNow Inc

Drive customer loyalty with connected digital workflows

Ramp up customer service fast when the unexpected happens.

Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

The Total Economic Impact Of ServiceNow Customer Service Management, a November 2020 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.

eBook | Presented by ServiceNow Inc

Proactively address issues to create superior customer experiences

See how five key capabilities can help you intelligently fix problems before customers even know they have them.

White Paper | Presented by ServiceNow Inc

Deliver smart, responsive IT services in an always changing world with ITSM Pro

Harness the power of built‑in Artificial Intelligence to accelerate the pace of work.

White Paper | Presented by ServiceNow Inc

Forrester Thought Leadership Paper - IT Service Management is advancing with the times

Read this Thought Leadership Paper by Forrester Consulting, commissioned by ServiceNow, for relevant and timely findings on how ITSM software is key to digital transformation.

eBook | Presented by ServiceNow Inc

From Broken to Boundless: 7 Steps to ditch your outdated on-premises ITSM tools for the limitless cloud

Read this ebook to learn how to move to cloud-based IT Service Management for data visibility and platform flexibility.

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