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Access the latest white papers, research, webcasts, case studies, and more covering a wide range of technology topics, including security, mobility, application development, cloud computing, analytics, data center, enterprise applications, and virtualization.

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ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences

Read the survey report and learn: · What makes an organization best in class? · How your service organization measures up · Four best practices to transform your service · What’s required to implement those practices?

eBook | Presented by ServiceNow Inc

Driving Radical Customer Service Innovation. Move beyond operational demands to deliver proactive strategies that drive business growth

How IT can help customer service move beyond operational demands to deliver business growth.

Forrester Study: Business Value of ServiceNow Customer Service Management

A Study to Measure Cost Savings and Business Benefits.

White Paper | Presented by ServiceNow Inc

Make Journey Mapping Your Secret to Outstanding Customer Service

So, how can you best assess the quality of your customer experience and identify areas for improvement? Start by understanding their journey.

eBook | Presented by ServiceNow Inc

The Road to Transforming the Customer Service Experience: Investing in Great Outcomes for Employees and Customers

If you’re thinking about transforming your organization, this ebook can be your guide.

The Three Customer Service Megatrends in 2020: Fuse AI and Agents to Drive Better Experiences

Offering poor customer service is no longer an option and can potentially cost organizations tens of billions in revenue according to Forrester.

eBook | Presented by ServiceNow Inc

The customer service metrics and KPIs you should be tracking

This eBook explores how to capture and leverage key performance indicators (KPIs) and other customer service metrics to succeed and prove your team’s contribution to corporate goals.

eBook | Presented by ServiceNow Inc

Think beyond traditional CRM to elevate your customer service

In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the need for purpose‑built customer engagement technology and processes that go far beyond call‑logging to set your company apart from the competition.

White Paper | Presented by ServiceNow Inc

ThinkJar: Six Transformational Customer Service Trends

Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.

eGuide | Presented by ServiceNow Inc

The Now Platform Reference Guide

This guide provides a high-level overview of all the features and functions built into the ServiceNow Platform™ It answers the questions, “What is the Now Platform?” and “What can the Now Platform do for me?”

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