Resource Library

Access the latest white papers, research, webcasts, case studies, and more covering a wide range of technology topics, including security, mobility, application development, cloud computing, analytics, data center, enterprise applications, and virtualization.

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eBook | Presented by ServiceNow Inc

Driving Radical Customer Service Innovation. Move beyond operational demands to deliver proactive strategies that drive business growth

Move beyond operational demands to deliver proactive strategies that drive business growth.

eBook | Presented by ServiceNow Inc

The Road to Transforming the Customer Service Experience: Investing in Great Outcomes for Employees and Customers

If you’re thinking about transforming your organization, this ebook can be your guide.

White Paper | Presented by ServiceNow Inc

Make Journey Mapping Your Secret to Outstanding Customer Service

So, how can you best assess the quality of your customer experience and identify areas for improvement? Start by understanding their journey.

ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences

Read the survey report and learn: · What makes an organization best in class? · How your service organization measures up · Four best practices to transform your service · What’s required to implement those practices?

Forrester TEI: Business Value of ServiceNow Customer Service Management

Forrester TEI study is based on four interviews with ServiceNow Customer Service Management customers. It provides a framework to help readers evaluate the potential benefits and costs of investing in the solution.

Benefits of Automation Infographic

Download our infographic to see some of the benefits digital workflow and automation offers you.

Data Sheet | Presented by ServiceNow Inc

ServiceNow Finance Close Automation Data Sheet

Get this data sheet to see how to reduce risk associated with the close process, increase team satisfaction and accelerate your financial close.

White Paper | Presented by ServiceNow Inc

5 signs you've outgrown email and checklists to close the books

This white paper examines the 5 signs your organization needs to move away from these manual processes to modern workflows to allow for a faster close with less risk and improved employee experience.

White Paper | Presented by ServiceNow Inc

An accounting executive's guide to a simpler month end

This white paper examines 5 best practices for improving the monthly close.

Case Study | Presented by ServiceNow Inc

Now on Now: how we use finance close automation at ServiceNow

This case study talks about the challenges that ServiceNow's accounting team experienced each month during the close process that led to the development of the Finance Close Automation app. Now, the team closes faster, has reduced risk, and increased team satisfaction.

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