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Artificial Intelligence As The New Way to Measure CX

In this webinar, we will discuss how to build a culture around the understanding that analytics is more than just another product to add to the stack. It requires the right approach and organizational alignment. We like to call it being Analytical by Nature.

Automation for Dummies Guide

So you heard about Robotic Automation but you're not sure how to start or how it can help you? As the authors of the "Robotic Process Automation for Dummies", we have all the information you need to get you up to scratch with the industry’s hottest trend, RPA.

Best Workforce Management Practices in the Contact Center

In this webinar, we will discuss some of the best practices and the necessary tools that are needed to run an efficient and yet, employee friendly, contact center operation

Voice Biometrics Revolutionizes CX

Contact centers are the favorite entry point for fraudsters – and it’s getting worse. Voice biometrics is the best line of defense. In this webcast, you’ll learn how voice biometrics works to create a unique voiceprint that quickly authenticates your customers. The result is much stronger security without a negative impact on customer experience