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Quality Management Powered by Omnichannel Analytics: Better Together

In this webinar we will look at the benefits of operationalizing customer and agent analytics with a worthwhile quality program in order to get the most of your analytics.

NICE Webinar: The Uberization of Scheduling

In the age of Uber and the sharing economy, workplace flexibility is a top priority. In fact, schedule flexibility is such a high priority that many employees consider it a critical aspect of their compensation package. This new reality is changing the way contact centers schedule their employees; an innovation which is empowering and engaging the workforce.