Resource Library
Access the latest white papers, research, webcasts, case studies, and more covering a wide range of technology topics, including security, mobility, application development, cloud computing, analytics, data center, enterprise applications, and virtualization.
Got User Analytics? If Not, You Should
Make sense of the deluge of customer data in your organization. User analytics unifies disparate data, allowing businesses to track and analyze online and offline user actions across many products. The result is a new level of insight into customer engagement. Learn not only what users do, but why they do it.
Genesys State of Customer Experience Report
A global CX survey, executed on behalf of Genesys by an independent research firm, includes insights from 1,900 consumers and over 1,300 business users.
Forrester Report: CS Trends ‘18
Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett
7 Steps for Delivering Next Generation Customer Service
Modern contact centers support a variety of digital channels. But do they provide a personal experience for each customer? Learn how with this report.
Learn what Red Hat did to elevate CX
If your business needs improvement with intelligent routing and consolidated reporting, take a look at how Red Hat did it. Watch this video to learn how.
Webinar: Don’t Become a Tragic Customer Experience Statistic
The results are in: only 2% of customers prefer chatbots. Yet 66% of businesses plan to use a chatbot this year. Surprised? Learn more, view the webinar.
The Complete Guide to Crowdsourced Security Testing
We wrote a comprehensive guide just for you that outlines the differences between programs that incentivize crowdsourced researchers with bounties to find unknown vulnerabilities.
5 Best Practices for Governing Your Content in the Cloud Webinar
Join Paul Falor, Chief Information Officer & Head of Strategic Alliances, North Highland and Josh Rosenberg, Sr. PMM Information Governance, Box to see how your organization can effectively govern content while keeping its people productive.
Meet the Demands of the Digital World
Digital transformation is causing tremendous changes across the business world. As competition becomes more intense, customer expectations rise and markets evolve faster than ever, businesses today are being forced to rethink the way they work.
AIIM 2017 State of Information Management
Transforming your content by making it accessible in the cloud is the first step to digital transformation. Where are you on this journey?