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COVID-19 crisis accelerates rise of virtual call centers

Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.

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Q&A: Box CEO Aaron Levie looks at the future of remote work

Once a company focused on cloud-based file-sharing, Box now offers features to support remote productivity and teamwork. CEO Aaron Levie talks about his company's evolution – and how the workplace continues to change.

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5 tips for running a successful virtual meeting

Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.

Zoom video conferencing  >  One user connected via laptop showing a grid of remote participants.

5 tips for leading IT from home

Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Here’s how to lead your department from a distance.

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IT’s 10 biggest challenges amid COVID-19

The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges.

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JDK 15: The new features in Java 15

The next version of standard Java will add text blocks, garbage collectors, and hidden classes and drop the Nashorn JavaScript engine

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7 ways to optimize IT team productivity during difficult times

Even in today's challenging environment, inspiring staff members to function effectively isn't as hard as many IT leaders believe. The secret lies in smart, adaptable management.

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7 best practices for remote agile teams

Remote and distributed teams can excel at agile software development, but it takes work and experimentation. Let this be your guide

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Coding together apart: Software development after COVID-19

Distance collaboration may become standard practice, aided by group collaboration tools

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Review: Amazon SageMaker plays catch-up

With Studio, Autopilot, and other additions, Amazon SageMaker is now competitive with the machine learning environments available in other clouds

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Review: Nvidia’s RAPIDS brings Python analytics to the GPU

An end-to-end data science ecosystem, open source RAPIDS gives you Python dataframes, graphs, and machine learning on Nvidia GPU hardware

IDG Tech Spotlight  >  Containers + Virtualization [ Overview / March 2020 ]

PaaS, CaaS, or FaaS? How to choose

Key questions and considerations when choosing a cloud architecture for container-based applications

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InfoWorld’s 2020 Technology of the Year Award winners

InfoWorld recognizes the year’s best products in software development, cloud computing, data analytics, and machine learning

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JDK 14: The new features in Java 14

Flight recorder event streaming, switch expressions, NVM support, and records are slated for the next version of standard Java, due in March 2020

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CockroachDB review: Distributed SQL shifts into high gear

CockroachDB 19.2.2 impresses with lower latency, higher throughput, greater scalability, and new fully managed CockroachCloud service

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CockroachDB review: Distributed SQL shifts into high gear

CockroachDB 19.2.2 impresses with lower latency, higher throughput, greater scalability, and new fully managed CockroachCloud service

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6 Git mistakes you will make — and how to fix them

Shot yourself in the foot with the world's most popular version control system? Here's how to fix it

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Artificial intelligence predictions for 2020

Machine learning applications, tools, techniques, platforms, and standards will see big changes in the next year

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Scylla review: Apache Cassandra supercharged

A rewrite of Cassandra in C++, Scylla runs much faster and cheaper than the Java-based original

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FaunaDB review: Fast NoSQL database for global scale

Low latency, strong consistency, and high scalability make FaunaDB an excellent choice for greenfield web or mobile apps

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