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COVID-19 crisis accelerates rise of virtual call centers
Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.
Q&A: Box CEO Aaron Levie looks at the future of remote work
Once a company focused on cloud-based file-sharing, Box now offers features to support remote productivity and teamwork. CEO Aaron Levie talks about his company's evolution – and how the workplace continues to change.
Rethinking collaboration: 6 vendors offer new paths to remote work
With the need for efficient collaboration tools exploding in recent months, a variety of companies hope to refine how those tools work and what they can do. We look at six now pushing the envelope.
Amid the pandemic, using trust to fight shadow IT
With most workers scattered at home and trying to come up with their own ad-hoc IT workarounds, there’s an easy way for IT shops to build trust: communicate.
5 tips for running a successful virtual meeting
Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.
5 tips for leading IT from home
Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Here’s how to lead your department from a distance.
IT’s 10 biggest challenges amid COVID-19
The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges.
JDK 15: The new features in Java 15
The next version of standard Java will add text blocks, garbage collectors, and hidden classes and drop the Nashorn JavaScript engine
The keys to a successful remote work strategy
Getting remote work right is tough. But with a mission-driven approach and effective technology, a productive remote work strategy can really pay off.
8 expert tips for remote project management
Seasoned remote project managers offer next-level tips and tricks from the virtual trenches for coordinating the output and productivity of remote teams.
Review: 5 top videoconferencing services put to the test
We compared Zoom, Cisco Webex, Microsoft Teams, GoToMeeting, and Google Meet in real-world tests to see which videoconferencing platforms perform best for business users. Here’s how they stack up.
7 ways to optimize IT team productivity during difficult times
Even in today's challenging environment, inspiring staff members to function effectively isn't as hard as many IT leaders believe. The secret lies in smart, adaptable management.
7 best practices for remote agile teams
Remote and distributed teams can excel at agile software development, but it takes work and experimentation. Let this be your guide
Coding together apart: Software development after COVID-19
Distance collaboration may become standard practice, aided by group collaboration tools
JDK 14: The new features in Java 14
Flight recorder event streaming, switch expressions, NVM support, and records are slated for the next version of standard Java, due in March 2020
CockroachDB review: Distributed SQL shifts into high gear
CockroachDB 19.2.2 impresses with lower latency, higher throughput, greater scalability, and new fully managed CockroachCloud service
6 Git mistakes you will make — and how to fix them
Shot yourself in the foot with the world's most popular version control system? Here's how to fix it
Artificial intelligence predictions for 2020
Machine learning applications, tools, techniques, platforms, and standards will see big changes in the next year
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