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Too many cooks whip up a networking mess

Cheap bosses and bad decisions add up to a networking disaster, and one tech pro has to undo the damage

A little help here! Execs ignore overworked tech team

When a crucial department at a growing company is starved of resources, employee stress and sickness mount


Enough! Project scope creeps past the boiling point

Take a client who asks for more and more, subtract professional boundaries, and you get a stressful project for a young techie

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Spelling counts: The case of the stuffed server

A tech pro jumps in to stop the madness when a company's mail servers come to a screeching halt

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Who needs management? Oops, we do

The company's ancient tech isn't the only overlooked aspect of a troubled business. The employees aren't so well tended either

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Customer service: The next challenge for cloud providers

Customer service is still a new concept for many cloud providers, but you can make sure you get what you need by communicating clearly

Paper chase: On the trail of an overactive printer

Remote settings get the best of tech pro and employee as a mammoth print job won't stop

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Dear clueless user: Please stop calling

Help desk is left hanging on the line when an especially dense employee can't see the simple answers to their tech problems

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Tenacious IT: 7 true-life tales of techie triumph

For quirky, elusive IT issues, tech pros dig deep within until they uncover the final clue

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All you need to know about tech support you learn in kindergarten

Computer science classes don't hurt either, but many help desk calls can be solved with basic courtesy and respect for the user

User interrupted: PC plagued by mysterious reboots

A techie gets drawn into a power play of sorts with an intermittent yet persistent computer issue that keeps hitting the help desk

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New IT disruption sparks old IT eruption

It should be good times at a growing company, but success exposes the ugly underbelly of corporate culture

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Help desk confounded by helplessness

Two tales from the help desk prove that you can't fix clueless

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Check your work! 2 tales of tech cluelessness

It's become a common occurrence: Missed details that point to a lack of foresight and quality control by IT

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The end of Microsoft product support (and we feel fine)

The nostalgia for periodic big upgrades every five to 10 years is seriously misplaced, and it's not good for users or IT

Alarm bells ring while the boss turns a deaf ear

What’s that noise? It's not the alarm -- it's the sound of money being flushed down the drain, thanks to a questionable security plan

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User stores files where Windows refuses to go

Quick tip from the help desk: Name your files wisely ... if you ever want to see them again

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Oracle lobs copyright lawsuit at HPE

The database giant says HPE was involved in an illegal scheme to sell Solaris support services to Oracle customers


Who you gonna call? Mousebusters!

Ghost in the machine? Everyone seems to think so when the wireless mice don't work as expected

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Gigabits matter: Techies must spread tech literacy

Even successful, well-educated people can be taken in by fantastical stats and numbers. That's where our techie knowledge comes in

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