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Execs know best? Not at these companies

IT expertise is no match for execs' stubbornness and agendas, even under dire circumstances

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Stupid wireless mouse trick mesmerizes CFO

Any day you can prank the CFO is a good day for a techie

Hard drive nosedive exposes backup breakdown

It should've been a simple hard drive swap. Instead, IT must dive into the server’s core for a solution

women in red shirt looking frustrated at laptop

IT gets a taste of the other side of tech support

In search of a simple service, a techie is frustrated personally and professionally by bad web work

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Hotheaded manager backs tech into a corner

A higher-up wants a problem fixed yesterday, and a busy techie has to improvise a quick solution—without alerting upper management

Servers and scars: The perils of shortcuts

Haste makes waste, as one techie observes on both a professional and a personal level

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Cool-headed techie defuses hot-tempered users

The first rule of help desk: Chill out when the heated support calls come in. The solutions will roll in soon after

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Just say no to a bad job -- the fun way

Honesty is the best policy when you're interviewing for a job that you already know is not the right fit

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7 hardware horror stories from the help desk

Used, abused, and kinda rude -- unfortunately, that's what IT has come to expect of workers and company-issued hardware

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