IT Leadership

IT Leadership | News, how-tos, features, reviews, and videos

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COVID-19 crisis accelerates rise of virtual call centers

Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.

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Career roadmap: Cloud engineer

The shift to the cloud has been so pervasive that it has left a lot of companies with a skills gap they are struggling to fill with professionals who have cloud experience. That makes it a great time to be a cloud engineer.

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Fitting ITSM into a devops world

IT service management (ITSM) has been around for a long time. While ITSM and ITIL have been updated over the years, how do they stack up against Gen Z approaches like devops?

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5 tips for running a successful virtual meeting

Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.

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CIOs reshape IT priorities in wake of COVID-19

Surfacing from crisis mode, CIOs find themselves redefining IT priorities, thanks to budgets in flux, a rising need to refine business processes, and new outlooks on the future of work.

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5 tips for leading IT from home

Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Here’s how to lead your department from a distance.

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IT’s 10 biggest challenges amid COVID-19

The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges.

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The keys to a successful remote work strategy

Getting remote work right is tough. But with a mission-driven approach and effective technology, a productive remote work strategy can really pay off.

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8 expert tips for remote project management

Seasoned remote project managers offer next-level tips and tricks from the virtual trenches for coordinating the output and productivity of remote teams.

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Telecommuting in a post-COVID U.S. will be radically different. And that's a very good thing.

IT execs need to start talking with other C-levels now and figure out what they want their post-COVID company to look like.

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7 ways to optimize IT team productivity during difficult times

Even in today's challenging environment, inspiring staff members to function effectively isn't as hard as many IT leaders believe. The secret lies in smart, adaptable management.

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Career roadmap: Machine learning engineer

Machine learning is one of the most in-demand skills in today’s technology job market. Kyle Hamlin, principal machine learning engineer at Sailthru, discusses what it takes to travel on that career path.

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Dealing with the downturn

As the coronavirus pandemic builds, businesses are already reeling from the economic impact. Here's how IT can adjust to a new reality of cost trimming and budget cuts.

IDG Special Report: Navigating the Pandemic [COVID-19 coronavirus]

Navigating the pandemic

Nearly every technology company — and almost every business — is desperately determining how to use its arsenal of technology to combat the increasingly severe disruption caused by coronavirus.

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What is a chief automation officer? And do you need one?

Companies are creating a new C-suite position, chief automation officer, to oversee RPA, indicating how important automation has become in the age of digital transformation.

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How the coronavirus is changing tech and 5 things to do about it

Due to the Covid-19 virus, some tech-culture trends are radically accelerating. Others are being reversed. And it's happening all at once. Here's what you need to know.

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Welcome to Insider Pro

For more than 50 years, IDG has earned the trust of its readers with authoritative coverage of the technology industry. Insider Pro is the natural evolution of the insightful coverage our publications have produced for decades.

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IT Salary Survey: Do tech certifications pay off?

In our recent survey, we asked IT professionals if certifications helped them land a job, earn a promotion or get a pay raise, and which certifications they’re planning to pursue. Here’s what we learned.

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