CRM

Customer Relationship Management (CRM) news, analysis, research, how-to, opinion, and video.

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Understanding Microsoft’s cloud application platform

Microsoft’s ambition for its new Dynamics 365 cloud CRM and ERP service is broader than simply creating a subscription service from its on-premises business tools

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An inside look at Cogito's newest emotional intelligence software

CIO's own Sarah White goes on location to examine the role of emotional intelligence software in the workplace and it's potential impact to customer service.

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How businesses can use Pokemon Go to succeed

Step 1: Play the game so you'll understand the opportunities -- and potential customers

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Mobile-only banking startup bets on bots

Companies are implementing artificial intelligence technology for customer service. Here's a look at how Atom Bank is incorporating WDS Virtual Agent software from Xeros

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Essential CRM software features: The savvy buyer's guide

The features that a modern CRM system should have and the niche CRM products that will be hard to integrate

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