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Oracle Service Cloud gets more social

Access to an online customer's browsing history gives a fuller view of their online experience

Enterprises win as cloud and on-site software vendors duke it out

The CRM market will see the biggest price declines in the next couple of years

Salesforce connects SharePoint files to its cloud with new tool

Salesforce Files Connect lets users index, search, and share SharePoint Online and on-premise files in one place

Microsoft delivers the talking Dynamics CRM update

The CRM software uses Cortana to process voice commands to search for contacts, set up meetings, create records, and more

29 tips for succeeding as an independent developer

Find out how to cut corporate ties and transform your coding chops into a thriving business that can go the distance

43 percent of marketing organizations sell data

A survey by Gartner has found that more than four out of ten companies sell their data, with the marketing organization in charge of this business. In fact, the sale of data is only distanced in marketing P&Ls by digital advertising...

Cortana to give voice and ears to Dynamics CRM 2015

The new version of Microsoft's customer relationship management suite will be integrated with the Windows Phone 8.1 personal assistant

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Microsoft's the winner in its partnership with Salesforce

The rivals continue to build on the connection between Salesforce services and Microsoft Office apps -- but Microsoft benefits most in the long run

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Salesforce's Wave seeks to sweep aside the analytics competition

Wave is a long overdue addition to the Salesforce arsenal, designed to make analytics easy and to forestall growing competition

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Zoho aims for improved information sharing with integrated suite

Zoho has integrated all of its services so that data can be shared across its various products

Microsoft looks to poach Salesforce.com customers with aggressive pricing

Aggressively priced CRM Online product bundle includes both Office 365 and Microsoft's Power BI tool

Bossie Awards 2014: The best open source applications

InfoWorld's top picks of the year in open source business applications and middleware

Microsoft plots Dynamics CRM update with an eye on marketing, global expansion

CRM Online will be available in 130 markets by the end of the year, Microsoft says

Liquid computing: The next wave of the mobile experience

The traditional enterprise workflow is ripe for huge change as the focus moves away from working in a single context on a single device to the workflow being portable and contextual

The care and feeding of a rockstar developer

Whether you're a hiring company, an educator, or a developer, find out what you're up against in the war for programming talent

The beginner's guide to Docker

Dig into Docker, the red-hot open source framework, from getting started to services you can use right now to the company's direction, in this downloadable PDF

Digital Spotlight: Cloud Security

The scalability of cloud computing depends on sharing resources that were never shared before, creating a new set of risks and demanding a new set of security best practices

Special report: The triumph of JavaScript

JavaScript is the reigning programming language across platforms and devices. Harness that power with the right frameworks and tools

Download the Hadoop Deep Dive

Businesses are using Hadoop across low-cost hardware clusters to find meaningful patterns in unstructured data. In this in-depth PDF, InfoWorld explains how Hadoop works and how you can reap its benefits

Tibco going up against Oracle, IBM and Adobe with new customer engagement platform

Tibco Engage seeks to go beyond mere customer loyalty programs

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