Gripe Line bids farewell to the faithful
A tip of the cap to the Gripe Line community, whose tech support input and insights have proved invaluable to all
No one's Facebook profile is safe
When both the Facebook founder and the president of France are targeted by hackers, it's time to revisit your security settings
Tuning in to Twitter for world news
Twitter can be a valuable news source if approached with the right combination of curation and curiosity
More misadventures on Facebook
Social networking provides a growing market for sleazy business practices -- and the antidote to exposing scams as they happen
Facebook con artists on the rise
Leaving your social network profiles public could leave friends and colleagues at risk of fraudulent acts
Hidden CES gems: Self-service tech support
Being on-call IT support for family and friends just got a little easier, thanks to self-service tools unveiled at this year's CES
2011: The tipping point for tech support
Start respecting your support techs -- or risk derailing the pace of innovation at your organization
Cratchit Hall of Fame 2010: The candidates
Nominees for the Bob Cratchit Awards are coming in -- one would make even Scrooge proud
Cratchit Hall of Fame: Call for nominees
Time to offer up a few kind words to the techies and technologies that made our lives a little better this year
France luring tech jobs with R&D tax credits
Not all tech jobs are heading to India and Eastern Europe -- some of the plum ones are finding a home in Paris
Fostering innovation as a matter of policy
A lesson in technical innovation from an unlikely locale -- the Rhone Alps region of France
The ever bleak future of tech support
Just when you thought tech support couldn't get any worse, trends suggest our tech-savvy workforce may be in decline
A silver lining to HP tech support
Despite taking flak at the Gripe Line, Hewlett-Packard is winning awards for service -- thanks in large part to experts like you
Held hostage by service calls
Waiting at home for installation or repairs can feel like a prison sentence -- and costs U.S. businesses $13 billion per year
How to protect hard drives against cold weather hazards
With cold weather coming, does my laptop need special protection? I asked people who should know
ATM skimming: Cash machine paranoia justified
One in five people have fallen prey to ATM skimming. Here's how to avoid getting robbed
Ditching your mobile contract when cell service drops off
For one T-Mobile customer, relocating to a no-service area should not mean having to honor a cellular contract
Readers weigh in on telemarketing, printer ink, and poor HP service
Gripe Line faithful share telephone survey pranks, the upside of refilling printer cartridges, and woeful tales of HP disservice
The myths and strange science of printer ink
A quest to cut ink costs illuminates several truths about printer consumables
Roxio upgrade goes awry
Nearly indistinguishable packaging turns one reader's Creator Pro upgrade into a major headache
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