The Gripe Line

A tip of the cap to the Gripe Line community, whose tech support input and insights have proved invaluable to all

When both the Facebook founder and the president of France are targeted by hackers, it's time to revisit your security settings

Twitter can be a valuable news source if approached with the right combination of curation and curiosity

Social networking provides a growing market for sleazy business practices -- and the antidote to exposing scams as they happen

Leaving your social network profiles public could leave friends and colleagues at risk of fraudulent acts

Being on-call IT support for family and friends just got a little easier, thanks to self-service tools unveiled at this year's CES

Start respecting your support techs -- or risk derailing the pace of innovation at your organization

Nominees for the Bob Cratchit Awards are coming in -- one would make even Scrooge proud

Time to offer up a few kind words to the techies and technologies that made our lives a little better this year

Not all tech jobs are heading to India and Eastern Europe -- some of the plum ones are finding a home in Paris

A lesson in technical innovation from an unlikely locale -- the Rhone Alps region of France

Just when you thought tech support couldn't get any worse, trends suggest our tech-savvy workforce may be in decline

Despite taking flak at the Gripe Line, Hewlett-Packard is winning awards for service -- thanks in large part to experts like you

Waiting at home for installation or repairs can feel like a prison sentence -- and costs U.S. businesses $13 billion per year

With cold weather coming, does my laptop need special protection? I asked people who should know

One in five people have fallen prey to ATM skimming. Here's how to avoid getting robbed

For one T-Mobile customer, relocating to a no-service area should not mean having to honor a cellular contract

Gripe Line faithful share telephone survey pranks, the upside of refilling printer cartridges, and woeful tales of HP disservice

A quest to cut ink costs illuminates several truths about printer consumables

Nearly indistinguishable packaging turns one reader's Creator Pro upgrade into a major headache