Having accidentally deleted its own products and third-party applications during scheduled cloud maintenance, Atlassian is continuing full restoration for approximately 400 customers. However, a full recovery may take as long as two weeks, the company said on April 12.
As part of scheduled maintenance on selected cloud products on April 4, Atlassian ran a script to delete legacy data from a deprecated service. But the script erroneously deleted sites, associated products, users, and third-party applications. Atlassian said it maintains extensive backup and recovery systems and there has been no data loss for customers restored to date, though some customers have reported data loss from up to five minutes prior to the incident. Engineers are working to achieve full and safe restoration for roughly 400 customers.
“We know this outage is unacceptable and we are fully committed to resolving this,” Atlassian said in a statement. The incident was not the result of a cyberattack and there has been no unauthorized access to customer data. The company said it was taking steps to prevent any future occurrence. As of Tuesday evening, April 12, the company had restored service to approximately 45% of customers impacted.