The 2020 Enterprise Architecture Awards

The 2020 Forrester and InfoWorld EA Awards contest winners focus on business architecture, digital transformation, and governance

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Lexmark

InfoWorld Forrester Enterprise Architecture Awards IDG

Lexmark creates smart IoT print devices and cloud-native solutions that help customers worldwide achieve their vision of print simplicity, security, savings, and sustainability. Lexmark recognized in mid-2018 that to achieve Lexmark’s transformation aspirations, their community of architects needed to transform from technology strategists to an outcome-driven EA organization.

Lexmark EA recognized that they needed to enrich their capabilities portfolio (tools, standards, methods, and governance) to align with more of an “as-a-service” delivery model, and even more specifically, a “transformation-as-a-service” delivery model.  This model required the creation of two digital frameworks: The Digital Thread and the Digital Asset.

The Digital Thread is an information framework that EA leverages to capture all data associated with the end-to-end lifecycle of Lexmark’s hardware and supplies — from design, through use, to end of life — and deliver it via a business-consumable semantic layer.  This framework supports a wide range of descriptive and predictive analytics, enabling use cases that allow them to “close the loop” (e.g. design for manufacturability) between product design, manufacturing, and field operations functions. The Digital Thread enables data-as-a-service and analytics-as-a-service offerings as part of the transformation-as-a-service portfolio.

The Digital Asset is a hybrid architecture framework that EA leverages to create Lexmark’s “enterprise digital twin” — a logical model of the people, processes, and technology that comprise the business. The Digital Asset enables EA’s “process-design-as-a-service and intelligent applications-as-a-service offerings as part of the transformation-as-a-service portfolio. And it allows them to architect and design for operations, security, and privacy.

Lexmark’s Digital Thread is where they gain insights; their Digital Asset is where they architect and design a transformed future state which operationalizes and monetizes these insights.

Lexmark EA has moved from a proof of concept phase, through a pilot project transformation phase, to now deploying their transformation capabilities portfolio across the extended enterprise and as an integral component of emerging go-to-market offerings. Lexmark EA has moved with increased speed and improved quality by retaining IP in a readily reusable format, by leveraging shared business and technology taxonomies across multiple communities of use (e.g. testing, training, risk management, compliance management), and by bridging the gap between insight and action. 

Lexmark has realized a 25% improvement in time-to-market for IT initiatives and a 30% reduction in defects due to change in the first full year of adoption. These savings mean that they secure a greater return on their IT investment and get to that return faster, as well as absorb a higher rate of change with minimal business disruption.

Lexmark has reduced costs through a rigorous and precise process design that has reduced variances and eliminated waste, and by identifying more impactful automation and orchestration opportunities. The company has realized a 15% to 20% reduction in the human and technical infrastructure required to manage non-value-added activities, allowing them to reinvest these resources in higher-value activities. They have also sparked a new wave of innovation by democratizing data across their value chain and by unleashing the analytical potential of their citizen data scientists.

Brett Brunk, APS’ IT Enterprise Architect, said: “Lexmark pivoted their enterprise architecture practice towards digital transformation with impressive results in quality, time to market, and reduced infrastructure. The team’s focus on information flows and digital twin concepts seems well adapted to a hardware manufacturer like Lexmark where steamlining design to build processes would be important.”

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