The 30 skills every IT person should have

An IT manager’s guide on how to be better at what you do, no matter how experienced you are.

The 30 skills every IT person should have
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On MSN the other day, I noticed an article called “75 skills every man should master.” It included some skills I have and some I don’t. For example, I can tie a knot and hammer a nail, but frankly I can’t recite a poem from memory, and bow ties still confuse me.

It was an interesting read and made me realize I could be more well-rounded than I am. To be honest, we all could be.

So in the spirit of personal growth, I developed a list of skills every IT person should have.

1. Be able to fix basic PC issues. These can be how to map a printer, back up files, or add a network card. You don’t need to be an expert and understand how to overclock a CPU or hack the registry, but if you work in IT, people expect you to be able to do some things.

2. Work the help desk. Everyone, from the CIO to the senior architect, should be able to sit down at the help desk and answer the phones. Not only will you gain a new appreciation for the folks on the phones, but you will also teach them more about your process and avoid escalations in the future.

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