Oh Google, why do you do us wrong?

Nexus One support screwups, the Google Buzz fiasco, killing music blogs -- it seems like Google can't do anything right any more

So far, 2010 is shaping up to be the year Google discovered it had feet of clay -- and those feet have been spending a lot of time in Google's mouth.

(Also: This blog is shaping up to be all about Google, Apple, and Microsoft. Maybe we should rename it Notes from the GoogAppSoft -- or not.)

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First, there was Google's disastrous foray into direct-to-consumer sales with the Nexus One phone, in which Google learned that, yes, you actually have to talk to customers when they're ticked off; they're not willing to wait until somebody gets around to responding on an online forum. Though Google has gotten slightly better at dealing with complaints over problems with 3G connections and phone delivery, it still hasn't figured out what "customer service" actually means.

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Then, Google Buzz: a nice idea, if you spend all your time on the Googleplex and have no life and no secrets. Otherwise, it's just a bit too friendly with the information of relative strangers. Google has revised its Buzz product at least three times since it was introduced last week, trying to quell the privacy storm that followed; it still has a ways to go on that one, too.

On top of those comes a so-far little-reported incident that's been tagged Musicblogocide 2010. Earlier this month Google deleted years' worth of archives from six popular music blogs hosted on Blogger.com -- just wiped them from the face of the InterWebs. The reason? It had received multiple DMCA takedown notices from record companies alleging these sites were sharing music illegally.

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