Is a privacy backlash brewing?

New schemes to collect user data -- and new technologies to mine it -- know no bounds. Sooner or later, users may get fed up

More than a dozen years ago, Scott McNealy, then CEO of Sun, unleashed one of his most infamous quotes on an unsuspecting group of analysts and reporters: "You have zero privacy anyway. Get over it."

And that's what people did. They got over it. Not only does the vast majority of Internet users have little in the way of privacy, but in the age of oversharing, few seem to value it at all.

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I am beginning to wonder, though, whether a saturation point will be reached at which people cry, "Enough!" -- a Rubicon that, once crossed, will make people sick to see how much of their personal information is being mined and exploited. If that happens in any serious way, new consumer protections will be demanded -- which, if not granted, might cause millions to opt for the Internet equivalent of going off the grid. So long, Facebook and Twitter.

Think that's out of the question? Well, for starters, consider the discomfort a random group of people experienced when they were informed that social networking sites can track Web surfing habits, not to mention the latest efforts of Mark Zuckerberg to enable Facebook users to eavesdrop on each other -- or his attempt to emulate Foursquare with Facebook Places.

Ironically, what got me thinking about a privacy backlash was a social networking startup called WayIn, announced earlier this month, that boasts none other than Scott McNealy as its chairman of the board. It's a platform where users "weigh in" by answering quick survey questions generated by other users or by sponsors. WayIn's sweet spot is collecting data while users watch TV and offer opinions in real time -- sports, political debates, commercials, and so on -- and selling it to marketers.

If WayIn takes off, McNealy says sponsors will place high value on the gobs of information users provide. Maybe so. McNealy told me the information delivered to sponsors would be in aggregate, though presumably WayIn would retain accrued responses and more by user account.

By today's standards, that's not particularly intrusive. But is there a limit to this obsessive collection and analysis of user information?

On the analysis side, there's certainly very little limit to the technology that can be applied. Much of the excitement around the Big Data trend centers on mining unstructured data using Hadoop, which Microsoft plans to bring to a wider audience by integrating Hadoop more closely with SQL Server. And what's the unstructured data everyone wants to crunch? Web clickstreams. By analyzing what people do on the Web, sites will be able to improve usability by leaps and bounds -- but they will also get better and better at learning everything about visitors.

I'm not trying to conjure any cheap 1984 paranoia here. After all, InfoWorld and just about every other content business on the Web likes to collect the names of users and ask them to opt into email newsletters, whitepapers, and so on.

The question, ultimately, is whether business should focus so much energy on creating deeper and deeper profiles of users, with unprecedented computing power scouring petabytes of data for interesting patterns to monetize. Over time, as aggressive marketing reveals the scary quantity of information known about users, there may well be a cultural backlash that puts an end to the era where people allow their lives to be an open book. And privacy, that quaint old idea, will come roaring back.

This article, "Is a privacy backlash brewing?," originally appeared at Read more of Eric Knorr's Modernizing IT blog, and for the latest business technology news, follow InfoWorld on Twitter.

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