Update: Microsoft grows revenue and improves profits in Q2 thanks to Xbox, enterprise products

Revenue from Surface tablet sales more than doubled from the first quarter, but Microsoft still loses money on every tablet sold

A big jump in sales in Microsoft's consumer hardware devices unit, which includes its Xbox gaming console and Surface tablets, helped the company grow its revenue 14 percent and slightly improve profits year-on-year in its second fiscal quarter.

Microsoft's revenue in the quarter ended Dec. 31 came in at $24.51 billion, exceeding the consensus expectation of $23.68 billion from Wall Street analysts polled by Thomson Financial.

[ InfoWorld dishes on must-have iPad office apps, essential Android productivity apps, and road warrior standbys. Start downloading! | Get the latest insight on the tech news that matters from InfoWorld's Tech Watch blog. ]

Net income grew from $6.38 billion, or $0.76 per share, in 2012's second fiscal quarter, to $6.56 billion, or $0.78 per share, Microsoft said Thursday.

"I am pleased with the results as we exceeded our expected revenue growth while continuing to maintain our focus on improved execution and cost management," CFO Amy Hood said in a conference call to discuss the results.

Adjusting for deferred revenue related to special offers, revenue growth in the quarter would have been 11 percent and earnings per share would have been down 4 percent.

The Devices & Consumer Hardware unit grew its revenue from $2.80 billion to $4.72 billion, as Microsoft sold 7.4 million Xbox gaming console units into the retail channel, almost 4 million of them the new Xbox One model.

Meanwhile, revenue from Surface tablet sales more than doubled sequentially, from $400 million in the first quarter to $893 million in the second quarter. Units sold also more than doubled.

However, as spotted by Computerworld in Microsoft's 10-Q filing with the government, the cost of making and marketing Surfaces exceeded the revenue, so Microsoft lost almost $40 million in that business.

Asked about that on the conference call, Hood said Microsoft has learned a lot since it launched the product about integrating its OS and providing access to cloud services. "We have to make more meaningful progress," she said.

Microsoft is committed to improving the Surface technology, pricing strategy and gross margins, according to Hood.

Gross margins in Devices & Consumer Hardware fell 46 percent because cost of revenue shot up 111 percent to $2.3 billion.

Devices & Consumer Licensing revenue dropped from $5.70 billion to $5.40 billion year-on-year, as sales of Windows to hardware partners that in turn resell it with their PCs, tablets and other devices declined 3 percent. Windows OEM Pro sales to businesses grew 12 percent, but Windows OEM sales to consumers erased that gain. Retail sales of Windows declined $264 million, or 69 percent.

Office consumer revenue fell 24 percent, due to take-up in Office 365 Home Premium and to weak PC sales. Windows Phone revenue grew 50 percent.

The "Other" category of Devices & Consumer saw its revenue fall as well, from $2 billion to $1.8 billion. This category includes sales of online ads in Microsoft's websites and sales of Office 365 Home Premium, the subscription-based version of Office for consumers. Search ad revenue grew 34 percent, and overall online ad revenue was up 6 percent.

There are now more than 3.5 million Office 365 Home Premium subscribers, Microsoft said.

Overall, the Devices & Consumer revenue grew 13 percent to $11.91 billion.

Meanwhile, Commercial revenue grew 10 percent to $12.67 billion, helped by strong software licensing sales growth of SQL Server, System Center and of enterprise cloud computing products, like Office 365, Azure services and Dynamics CRM Online.

System Center and SQL Server sales each grew by double digits, and revenue from Windows licenses sold in volume to enterprises grew 10 percent.

Commercial cloud services revenue, which includes Office 365, Dynamics CRM Online and Azure, was up 107 percent.

Microsoft's overall gross margin for the quarter was flat at $16.2 billion.

Unearned revenue grew 12 percent to $19.5 billion and revenue contracted but not yet billed was also up 12 percent to more than $23 billion. "To me, this is important, as these long-term commitments demonstrate the confidence that customers have in our product roadmap," Hood said.

The company didn't provide any updates on its search for a new CEO. Steve Ballmer announced about five months ago his intention to retire before the end of August. Hood said the acquisition of Nokia's smartphone business is on schedule to close in the current quarter. No update was provided on the status of the reorganization Ballmer unveiled in July that seeks to make Microsoft a more cohesive company where business units collaborate more tightly.

There was also no talk about whether Windows 8.1 will be followed by another point update or by a revamped new version. Also not addressed was the topic of whether Windows Phone and Windows RT will be merged in the future to a single mobile OS.

Microsoft's stock was up 3.5 percent to $37.32 in after-hours trading in the early evening.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Copyright © 2014 IDG Communications, Inc.

How to choose a low-code development platform