The hybrid cloud backup/recovery market is crowded with vendors making it difficult for organizations to determine the best solution for their business. This independent report by...
Forrester Consulting commenced work on a research project commissioned by NetApp that focused on examining the potential return on investment (ROI) that enterprises may realize by...
Sponsor: Cisco and NetApp
If cloud backup sounds too good to be true, then deployment will lead to disillusionment. That's been the path of many IT organizations looking at cloud backup and...
This white paper discusses best practices that can dramatically increase your success rate of a SAM deployment.
Financial services organizations face immense hurdles in maintaining profitability, building competitive advantage and meeting service levels for customers and in-house staff. This white paper outlines these challenges and provides a clear path to providing the accelerated insight needed to perform in today's complicated business environment to reduce risk, stop fraud and increase profits.
Through an efficient combination of internal capability and utilizing appropriate Business Intelligence (BI) and decision support technologies, Best-in-Class companies are able to achieve superior performance in sales management, customer serivce and financial efficiency. This report is based on feedback from 260 end-user organizations globally.
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.
This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
Read Gartner's views on the true value proposition of MPS, the focus on cost savings, who is using MPS and what they're paying. Then see how Gartner ranks the major vendors to determine your best partner.