White Papers by Topic: Technology business

Resources available: 99

Four Ways to Modernize Your Application Performance Monitoring Strategy for Web 2.0 and AJAX

Online retail sales in the US will reach $370 billion by 2017 - a 10 percent compound annual growth rate over the next 5 years.

EMA Radar Report for Cloud Integration

Dell Boomi Cloud Integration: Comprehensive Support for Public Cloud

How iPaaS Supports Today's Hybrid IT Environments

Learn how iPaaS differs from middleware, as well as how it provides significant cost and agility improvements for hybrid IT environments.

Open Private Cloud Now, OpenStack Tomorrow

Today: Open, Private Cloud - Tomorrow: OpenStack.

Accelerate Insight for Financial Services: Reduce Risk. Stop Fraud. Increase Profits.

Financial services organizations face immense hurdles in maintaining profitability, building competitive advantage and meeting service levels for customers and in-house staff. This white paper outlines these challenges and provides a clear path to providing the accelerated insight needed to perform in today's complicated business environment to reduce risk, stop fraud and increase profits.

Aberdeen report: Operational Intelligence

Through an efficient combination of internal capability and utilizing appropriate Business Intelligence (BI) and decision support technologies, Best-in-Class companies are able to achieve superior performance in sales management, customer serivce and financial efficiency. This report is based on feedback from 260 end-user organizations globally.

Help Desk: on the Critical Path for Pandemic/DR

When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.

2010 Service and Leadership Trends in Customer Support

This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.

The Power of Remote Support

This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.

Faster Problem Resolution

This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.

©1994-2014 Infoworld, Inc.