White Papers by Topic: Technology business

Resources available: 77

Optimizing the Energy Efficiency of the Modern Data Center

This white paper addresses the importance of utilizing technologies that are able to meet the needs of your environment in order to optimize your data center.

Impact of Air Containment Systems - Reducing Energy Consumption in the Data Center

This white paper addresses thermal issues that were once ignored, but now must be addressed to reduce cost and increase capacity.

Accelerate Insight for Financial Services: Reduce Risk. Stop Fraud. Increase Profits.

Financial services organizations face immense hurdles in maintaining profitability, building competitive advantage and meeting service levels for customers and in-house staff. This white paper outlines these challenges and provides a clear path to providing the accelerated insight needed to perform in today's complicated business environment to reduce risk, stop fraud and increase profits.

Aberdeen report: Operational Intelligence

Through an efficient combination of internal capability and utilizing appropriate Business Intelligence (BI) and decision support technologies, Best-in-Class companies are able to achieve superior performance in sales management, customer serivce and financial efficiency. This report is based on feedback from 260 end-user organizations globally.

Help Desk: on the Critical Path for Pandemic/DR

When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.

2010 Service and Leadership Trends in Customer Support

This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.

The Power of Remote Support

This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.

Faster Problem Resolution

This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.

Driving IT help desk efficiency with remote support

IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

Gartner - Magic Quadrant for Managed Print Services Worldwide

Read Gartner's views on the true value proposition of MPS, the focus on cost savings, who is using MPS and what they're paying. Then see how Gartner ranks the major vendors to determine your best partner.

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