What is the main focus for IT in your organization - cost or agility? Many IT discussions today focus on cost controls rather than the greater potential benefit - business...
Looking to create an agile, productive, and efficient IT environment? Read this simple infographic to learn about the benefits that VMware vCloud® Air™ can bring to your...
To address the emerging issues around managing, governing and utilizing data, organizations have been acquiring quite a toolbox of data integration tools and technologies over the...
Through an efficient combination of internal capability and utilizing appropriate Business Intelligence (BI) and decision support technologies, Best-in-Class companies are able to achieve superior performance in sales management, customer serivce and financial efficiency. This report is based on feedback from 260 end-user organizations globally.
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.
This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
Read Gartner's views on the true value proposition of MPS, the focus on cost savings, who is using MPS and what they're paying. Then see how Gartner ranks the major vendors to determine your best partner.
The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
This white paper explores key issues to consider and questions to ask when selecting a UPS service offering and service provider. It also examines some of the top features to look for when evaluating UPS service plans, and discusses the importance of supplementing emergency assistance with preventive maintenance.
This IDC study assesses vendors in the growing managed print services (MPS) market. It explains the differences between MPS and basic print services providers, outlines the key features and offerings and breaks down the vendors, classifying them as leaders, major players, contenders and participants.