A successful mobile deployment using ActiveSync depends on giving users a reliable, stable sync experience. But if any of the many moving parts in the EAS data path fail or...
Sponsor: Good Technology
Hedge fund administration company Quintillion doubles its asset and investor portfolio while keeping staff levels almost flat, by working with Insight 2 Value to deploy an...
With up to 80% of data center traffic traveling between virtualized servers, end-to-end visibility is a major concern. This paper provides an overview of virtualized data center...
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.
This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.