Without timely business insights, organizations today can suffer logistical, manufacturing, and even financial disaster in a matter of minutes. Considering the vast amounts of...
For the third consecutive year, Neustar surveyed hundreds of companies on distributed denial of service (DDoS) attacks. The survey reveals evidence that the DDoS attack landscape...
Sponsor: Neustar Inc.
Delivering Enterprise Information Securely on Android, Apple iOS and Microsoft Windows Tablets and Smartphones
Android, iOS and Windows tablets and smartphones play an increasing role in enterprise computing, providing new flexibility and mobility for workers and IT-but creating new...
Sponsor: Citrix Systems
Get the On-call Firefight Survival Guide for 10 on-call best practices and a handy dandy post-mortem checklist for after an incident. Maybe you can get rid of that ghost pager leg after all...
This eBook has been developed to help executives understand the value of M2M and IoT to enterprises. We will include a framework CEOs can use to include connected products in their corporate strategies and strategic initiatives.
Learn how iPaaS differs from middleware, as well as how it provides significant cost and agility improvements for hybrid IT environments.
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.
This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.