The data security and IT integrity of enterprises just like yours are under unprecedented attack. A startling increase in the sophistication and number of cyber attacks is forcing...
An independent survey commissioned by Savvis, a global leader in IT infrastructure and computing services, has revealed that not only has mainstream adoption of the outsourced...
Most of us are always trying to optimize our work so we're constantly looking for new and improved tools. Plus playing with new tools is fun.
Sponsor: New Relic
This Forrester Wave report evaluates the Project/Program Portfolio Management market, including the major players and innovators including Rally Software, and how the market has evolved in recent years.
This paper will describe the challenges of data protection, why deduplication is critical to meeting the challenges, and how HP is achieving its vision of federated dedupe with StoreOnce.
As mobility infiltrates the enterprise, IT leaders are challenged to keep things under control as mobile employees work not only in traditional business settings, but also at home, in airports, and hotels.
The ability of HP ArcSight Express to gather log and event data across multiple sources and to handle complex information has let City University gain insight into activities across IT infrastructure. Read this IDC Customer Spotlight to learn how.
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.
This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.