According to a recent study by IDG Research Services, personalization is recognized as a key differentiator among online businesses, for both e-commerce and non-commerce sites....
Sponsor: Neustar, Inc.
In October 2013, Bit9 conducted its third-annual survey on server security. In the past year, the inability to detect or stop advanced attacks has remained a constant challenge...
Sponsor: Bit9, Inc
Identifying and understanding the wide range of information security and privacy laws and regulations can be a complex task for any organization. In many instances, these laws and...
This Forrester Wave report evaluates the Project/Program Portfolio Management market, including the major players and innovators including Rally Software, and how the market has evolved in recent years.
This paper will describe the challenges of data protection, why deduplication is critical to meeting the challenges, and how HP is achieving its vision of federated dedupe with StoreOnce.
As mobility infiltrates the enterprise, IT leaders are challenged to keep things under control as mobile employees work not only in traditional business settings, but also at home, in airports, and hotels.
The ability of HP ArcSight Express to gather log and event data across multiple sources and to handle complex information has let City University gain insight into activities across IT infrastructure. Read this IDC Customer Spotlight to learn how.
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.
This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.