White Papers by Topic: Saas

Resources available: 12

Transform IT: Transform the Enterprise

This paper provides IT leaders with insight into three IT imperatives that 24 CIOs and senior IT executives used to reposition IT and transform the enterprise.

Case Study Adopting ITSM Tech to Support ITIL Initiatives

CIO Bart Murphy Improves Service Delivery while Lowering Costs by consolidating services across 6 business units.

Upstream Print Solutions improve customer service

Fuji Xerox Australia subsidiary Upstream Print Solutions is rolling out SaaS service delivery to facilities, field engineering, health and safety, client service and e-services.
Find out why Customer satisfaction has improved threefold. Read Now

The Wall Street Journal: CIO Journal

Article describes how cloud ITSM:
* Reduces drain on IT, increased response time
* Eliminates roadblocks to completion
* Enables IT to deliver better usability and access
Read Now

Cloud Adoption Report

Who's got SaaS and what holds others back? The hard facts on SaaS adoption in over 80,000 enterprises: Public vs. private companies; Mid-market vs. large enterprise; GoogleApps, Office365, Salesforce & more; Why security is a growing concern.

Email in the Cloud? A Comparative Cost Analysis

According to Forrester, "Google is setting a new price floor on email and archiving costs." (Should Your Email Live in the Cloud? Jan 2009) Download the independent research report comparing the costs of email from Google and other providers.

Portal Build v Buy

Read this IDC white paper to compare the cost advantages of buying an IBM WebSphere Portal versus developing an in-house portal.

Why Centralized Cloud Identity Management is Crucial for the Enterprise

Now that employees are leaving the relative safety of the firewall to use online SaaS applications, enterprises need to adjust the way they manage employee identities. This White Paper from Ping Identity addresses why we need to centralize employees' IDs across applications.

Gartner: Four Key Reasons That Dried-Up Capitol Budgets Prompt Companies to Consider SaaS

This Gartner report can help application managers, CIOs and CFOs understand some of the financial benefits and potential drawbacks of the SaaS model for software.

Case Study: Six Billion Slurpees and Counting

Read how 2800 new laptops were deployed in 30 days reducing help desk calls by 67%, decreasing management costs by 81% and increasing productivity by 30%.

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