White Papers by Topic: Data management

Resources available: 232

Cut Costs and Drive Efficiency of Virtual Teams

Today, we can be virtually anywhere with a few clicks of a mouse. Of course, it's not just having the tools that counts - it's about using them effectively. Download this new research review to discover the benefits of combining Web and audio conferencing to improve team communication, reduce costs and increase efficiency.

The Employee Point of View: The Economic Downturn

This SHRM Research white paper takes a close look at how employees are responding to the recession and outlines the likely workforce trends during the economic recovery. In addition, SHRM provides simple, cost-effective strategies for retaining employees, boosting productivity and cutting operational costs.

The Business Case for Web Commuting

This new white paper explores the challenges to creating an infrastructure that supports remote workers, thus enabling an organization to accomplish its primary Web-commuting goals of reducing costs while elevating employee productivity.

Work Unchained: Workshifting and the Competitive Edge of The Anywhere Office

In this white paper, discover the competitive edge to be gained through workshifting, the biggest mistakes we make when mobilizing our workforce and how to evaluate your needs for information, communication, and collaboration to create a flexible work-style.

Leveraging GoToMyPC Corporate to Boost Productivity

In this white paper, discover how to improve overall corporate productivity by leveraging Web-based remote access such as Citrix® GoToMyPC® Corporate.

Applying Remote Support Technology for Maximum Impact

This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.

People+Processes+Technology: Winning Formula for Customer Support

This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

"Leveraging the Web Collaboration Capabilities Within Remote Support"

This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.

The Next Frontier for Support Centers

This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.

Improving First-Call Resolution with Team Collaboration Technology

This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.

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