Faced with years of advanced aerospace design and manufacturing intellectual property sitting in deteriorating computer rooms, Eclipse Aerospace turned to VCE Vblock™ Systems to...
The consumerization of IT and the popularity of BYOD (Bring Your Own Device) are jeopardizing the security and integrity of business data. Seeking an easy way to share files...
Secure file sharing, syncing and associated productivity requirements impose pressing technical and operational challenges on organizations. This document presents a checklist of...
This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
"When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning."
A recent Gartner research note highlghts the advances in emerging technologies that will have a significant impact in making it easier to build and consume analytical applications.
Appliances are taking up permanent residence in the heart of the enterprise data center - the data warehouse (DW). DW appliances - in all their bewildering proliferation - are moving into the mainstream. The reason? They are preconfigured, modular devices that support quick deployment for DW killer applications
IBM Mashup Center can empower business users to create their own applications by transforming and combining the resources they already have-from enterprise systems and Web sites to desktop applications and personal spreadsheets.