White Papers by Topic: Data management

Resources available: 187

Applying Remote Support Technology for Maximum Impact

This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.

People+Processes+Technology: Winning Formula for Customer Support

This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

"Leveraging the Web Collaboration Capabilities Within Remote Support"

This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.

The Next Frontier for Support Centers

This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.

Improving First-Call Resolution with Team Collaboration Technology

This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.

Driving IT Help Desk Efficiency With Customer-Centric Remote Support

IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

The Help Desk Is on the Critical Path for Pandemic/Disaster Recovery

"When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning."

In-Memory Analytics: Leveraging Emerging Technologies for Business Intelligence

A recent Gartner research note highlghts the advances in emerging technologies that will have a significant impact in making it easier to build and consume analytical applications.

Appliance Power: Crunching Data Warehousing Workloads Faster And Cheaper Than Ever

Appliances are taking up permanent residence in the heart of the enterprise data center - the data warehouse (DW). DW appliances - in all their bewildering proliferation - are moving into the mainstream. The reason? They are preconfigured, modular devices that support quick deployment for DW killer applications

Brochure: Empower business users and unlock business value with IBM Mashup Center

IBM Mashup Center can empower business users to create their own applications by transforming and combining the resources they already have-from enterprise systems and Web sites to desktop applications and personal spreadsheets.

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