Increasing demands on IT are forcing organizations to rethink their data center options. For many organizations, that means turning to the flexibility afforded them by outsourced...
Companies that do not have sufficient in-house expertise to either deploy or maintain an IaaS cloud should turn to Managed Service Providers (MSPs) to accelerate the planning,...
This paper breaks down the challenges that often prevent the cloud from delivering the fast, flexible and affordable infrastructure companies seek - and then details the secret to...
In this white paper, discover the competitive edge to be gained through workshifting, the biggest mistakes we make when mobilizing our workforce and how to evaluate your needs for information, communication, and collaboration to create a flexible work-style.
In this white paper, discover how to improve overall corporate productivity by leveraging Web-based remote access such as Citrix® GoToMyPC® Corporate.
This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
"When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning."