HP HAVEn is the industry's first comprehensive, scalable, open, and secure platform for Big Data. Enterprises are drowning in a sea of data and need a trusted partner to help...
In January of this year a new version of the PCI DSS standard was released, containing some new and updated requirements. This handy quick reference outlines what PCI DSS 3.0...
Sponsor: Alert Logic
A new version of the PCI DSS standard was released in January of this year, containing some new and updated requirements. This handy quick reference outlines the 12 PCI DSS 3.0...
Sponsor: Alert Logic
Implementing the right customer contact center tools can boost customer satisfaction and drive down costs. This guide highlights the technologies that are transforming the interaction agents are having with customers.
Just the word "audit" is enough to make anyone shiver, and when it comes to a software audit, the reaction is no different. A software publisher can exercise its rights to conduct a software audit to check that a customer is using its products
These interviews with three Foglight customers underscore User Experience Management's (UEM) diverse appeal, its essential values to IT, and Foglight proven versatility in supporting the many facets of UEM.
Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms.
This white paper address how data mining is used to get more value from CRM systems -- particularly focused on application of predictive analytics to the customer lifecycle (acquire, grow, retain).
Today, implementing a customer relationship management (CRM) application may not be enough to remain competitive. To gain market share and grow revenue, many companies complement a CRM application with other technologies...
This article discusses the urgent need for firms to successfully engage with customers, including handling issues such as social media and mobility, and at accomplishing this goal with smarter IBM collaboration and CRM solutions.
When implemented properly, CRM and ERP can enable better sales, more efficient marketing, and drive both top line and bottom line revenue growth. Read this ITMJ and discover how IT and business management can work together to realize ROI.
drugstore.com is on a mission to reduce their service overhead while building a brand known for uncommonly superior customer experiences. Download this case study to learn how they do it.
Overstock.com is slashing service overhead while drastically improving the quality of their service. Download this case study to learn how they do it.