See a visual representation of the GRC framework needed within an organization to meet today's governance, risk and compliance needs, as well as how an organization should view...
This paper discusses the value of operational technologies while acknowledging there is a "value ceiling" for some niche tools, highlighting the opportunity to seek broader value...
Increasing demands on IT are forcing organizations to rethink their data center options. For many organizations, that means turning to the flexibility afforded them by outsourced...
Companies the world over are learning how to connect with customers using superior unified communications and CRM. Is your competition one of them?
IBM leveraged Sugar's unique user-focused CRM to transform its global sales organization, successfully deploying a new system for reps that manage millions of opportunities worldwide. Learn how IBM completed this herculean task in record time.
It's Your Data - Own It! View Now>>
Management Benefits of Individualized CRM. View Now>>
The benefits to the individual and the entire business. View Now>>
Three-Year TCO Analysis. Read more>>
Improve the Extended Customer Lifecycle. View now>>
drugstore.com is on a mission to reduce their service overhead while building a brand known for uncommonly superior customer experiences. Download this case study to learn how they do it.
Overstock.com is slashing service overhead while drastically improving the quality of their service. Download this case study to learn how they do it.
Online communities, blogs and networking sites are transforming business just as the Internet did a decade ago. Download this paper and get a perspective on the growth of social interactions in business.