White Papers by Topic: Crm

Resources available: 13

The Four Customer Experience Core Competencies

How customer-centric is your organization? Find out with the self-assessment tool included in this report. Then learn how to leverage the four customer experience competencies you'll need to build and sustain brand differentiation.

Improving Customer Retention and Satisfaction

This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.

People + Processes + Technology: Creating a Winning Formula for Customer Support

This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

©1994-2014 Infoworld, Inc.