Gartner Report on BYOD: Media Tablets and BeyondThis research assesses the impact of the growth in media tablets and other "off desktop" form factors entering IT deployments and makes recommendations on building an enterprise... Sponsor: Absolute Software 
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BYOD Policy Implementation GuideThis BYOD implementation guide from Absolute Software provides three simple steps to legally secure and manage employee-owned devices within a corporate environment. Sponsor: Absolute Software
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King Fish Media: How Analytics Bring Organizations Closer to Their CustomersTo succeed today, it's imperative for every business to get to know their customers much better than most have in the past - much better. Find out how IBM Business Analytics... Sponsor: IBM
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drugstore.com is on a mission to reduce their service overhead while building a brand known for uncommonly superior customer experiences. Download this case study to learn how they do it.
Overstock.com is slashing service overhead while drastically improving the quality of their service. Download this case study to learn how they do it.
Online communities, blogs and networking sites are transforming business just as the Internet did a decade ago. Download this paper and get a perspective on the growth of social interactions in business.
How customer-centric is your organization? Find out with the self-assessment tool included in this report. Then learn how to leverage the four customer experience competencies you'll need to build and sustain brand differentiation.
This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.
This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
