White Papers by Topic: Business process management

Resources available: 48

Automating Cost Transparency

By making all of the costs of running IT transparent, IT can change the way business units consume IT resources, drive down total enterprise IT costs and focus on IT spending that delivers real business value.

Forrester: The Business Technology Value Scorecard

The "Business Technology Value Scorecard" paper proposes four categories of KPIs as the basis for a common language of metrics between IT leaders and their business partners.

Cisco Case Study

Before Cisco could effectively manage the business of IT, the company needed to improve the way it accounted for the cost and performance of its IT "parts." Learn how Cisco was able to operationalize TBM in a highly structured fashion.

IT Financial Metrics Primer

This Executive Brief details financial and non-financial metrics that IT financial managers must use to foster conversations with business stakeholders.

The Next Generation Employee Experience

This white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.

Five Must-Haves for Enterprise File Sync and Share Flexibility

To maximize visibility into and regain control of corporate data at all times, IT can more quickly and effectively mitigate risk through an enterprise-ready sync and share solution.

Buyer's Guide to Enterprise File Sync and Share

As an IT professional, you understand sync and share software is a growing part of today's workflow-but the workers you support consider it essential to their daily activity.

10 Common Problems APM Helps You Solve

Practical advice for you to take full advantage of the benefits of APM and keep your IT environment performing at its peak at all times.

10 Steps to Application and Network Performance Nirvana

10 simple steps that network operations teams can take to ensure that applications and underlying infrastructure can both be tuned for maximum performance.

Application Performance Management for Dummies

Application performance management helps deliver the application performance users and the business demand. Effectively monitoring and troubleshooting application performance issues requires a comprehensive solution.

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