White Papers by Topic: Business intelligence

Resources available: 183

Solving On-premise Email Challenges with On-demand Services

There are multiple strategies to solving these email management problems, but at a high level these approaches fall into two categories: on-premise solutions and on-demand services. This white paper presents ten on-premise challenges and their on-demand services solutions.

Should Your Email Live in the Cloud - A Comparative Cost Analysis

This Forrester report will help you evaluate the full cost of your email environment and it will explore the benefits of cloud-based technologies that reach further than just your bottom line.

Should Your Email Live in the Cloud - An Infrastructure and Operations Analysis

This Forrester Report will help enterprises better understand opportunities to leverage the cloud to address these pain points by review of three basic architectures to consider as you evaluate taking your email into the cloud.

Improving Customer Retention and Satisfaction

This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.

Applying Remote Support Technology for Maximum Impact

This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.

Supporting Employees Anytime, Anywhere

New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.

People + Processes + Technology: Creating a Winning Formula for Customer Support

This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

Streamline Your Business with Innovative Tools

Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results.

Measuring the Business Impact of Support

This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business.

SIP Trunking is Key to Accelerating Unified Communications Deployments

Why you need to ditch traditional trunk lines to reap all of the benefits UC has to offer.

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