According to a recent study by IDG Research Services, personalization is recognized as a key differentiator among online businesses, for both e-commerce and non-commerce sites....
Sponsor: Neustar, Inc.
In October 2013, Bit9 conducted its third-annual survey on server security. In the past year, the inability to detect or stop advanced attacks has remained a constant challenge...
Sponsor: Bit9, Inc
Identifying and understanding the wide range of information security and privacy laws and regulations can be a complex task for any organization. In many instances, these laws and...
The blend of CRM with social media engagement is evolving the "contact center" into the "customer engagement center."
In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Get the eBook now!
Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction. Direct your focus toward current customers and their needs to save costs associated with winning a new customer.
Want to see at a high-level how salesforce.com does customer service? In this booklet, we'll show you what the #1 customer service application, Service Cloud, looks like and how to use the features.
In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life."
We surveyed feedback from our customers, product experts and thought leaders to come up with 20 best practices for outstanding customer service.
Do you truly understand the impact of customer experience? Directing your focus toward current customers and their needs can cut costs associated with winning a new customer. Find out how to drive customer satisfaction, cut costs and boost revenue.