White Papers by Company: Rightnow Technologies

Resources available: 4

drugstore.com Customer Experience Case Study

drugstore.com is on a mission to reduce their service overhead while building a brand known for uncommonly superior customer experiences. Download this case study to learn how they do it.

Overstock.com Customer Experience Case Study

Overstock.com is slashing service overhead while drastically improving the quality of their service. Download this case study to learn how they do it.

Voice of Customer 2.0: Social, Agile and Integrated

Online communities, blogs and networking sites are transforming business just as the Internet did a decade ago. Download this paper and get a perspective on the growth of social interactions in business.

The Four Customer Experience Core Competencies

How customer-centric is your organization? Find out with the self-assessment tool included in this report. Then learn how to leverage the four customer experience competencies you'll need to build and sustain brand differentiation.

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