According to a recent study by IDG Research Services, personalization is recognized as a key differentiator among online businesses, for both e-commerce and non-commerce sites....
Sponsor: Neustar, Inc.
In October 2013, Bit9 conducted its third-annual survey on server security. In the past year, the inability to detect or stop advanced attacks has remained a constant challenge...
Sponsor: Bit9, Inc
Identifying and understanding the wide range of information security and privacy laws and regulations can be a complex task for any organization. In many instances, these laws and...
Benchmarking data shows that Finance organizations that have adopted ERPs experienced as much as 300% material improvements in efficiency, and as much as 65% reduction in costs associated with performing Finance and Accounting operations.
In this paper, we highlight the common reasons why midsize companies often do not realize significant ROI with their ERP system implementations and suggest solutions for getting the most value from their applications.
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to work effectively, manage change, and compete globally.
This white paper examines how you can get the most from CRM and ERP, find the best system for your business and how IBM can help.
IBM WebSphere Cast Iron Cloud integration is a low-cost, plug-and-play solution that enables system-to-system and B2B communication with no coding.
Today, implementing a customer relationship management (CRM) application may not be enough to remain competitive. To gain market share and grow revenue, many companies complement a CRM application with other technologies...
This white paper addresses how data mining is used to get more value from CRM systems -- particularly focused on application of predictive analytics to the customer lifecycle (acquire, grow, retain.)
This article discusses the urgent need for firms to successfully engage with customers, including handling issues such as social media and mobility, and at accomplishing this goal with smarter IBM collaboration and CRM solutions.
When implemented properly, CRM and ERP can enable better sales, more efficient marketing, and drive both top line and bottom line revenue growth. Read this ITMJ and discover how IT and business management can work together to realize ROI.
Organizations that adopt customer analytics can provide a higher level of service and build strong customer relationships. Learn how in this newsletter, featuring new research from Gartner.