White Papers by Company: Citrix

Resources available: 61

Help Desk: on the Critical Path for Pandemic/DR

When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.

2010 Service and Leadership Trends in Customer Support

This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.

The Power of Remote Support

This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.

Faster Problem Resolution

This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.

Driving IT help desk efficiency with remote support

IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

Is Your Load Balancer Cloud-Ready?

Build a Cloud computing infrastructure with maximum availability, performance and security. Free guide shows how you can support public, private or hybrid Cloud configurations, scale app delivery, and support multi-tenant environments with the best load balancing technology. Get your copy today -- compliments of Citrix.

Load Balancers Are Dead: Time to Focus on Application Delivery

"Gartner Research Note - "Load Balancers Are Dead: Time to Focus on Application Delivery" - helps you understand how to replace your basic load balancing technology and focus on getting the highest availability, performance and security for your Web apps. Includes key recommendations you can use. Compliments of Citrix Systems.

Tolly Performance Report - "Citrix NetScaler with nCore Outperforms F5 BIG-IP"

Tolly Performance Report - "Citrix NetScaler with nCore Outperforms F5 BIG-IP" shows you how Citrix® NetScaler® significantly outperforms F5. In head-to-head testing, NetScaler delivered Web traffic at least 3X faster "right out of the box" with significantly lower latency, CPU utilization and higher throughput. **Compliments of Citrix**

Next Gen Load Balancing: 8 Things You Need to Handle Today's Network Traffic

Free Guide - "Next Gen Load Balancing: 8 Things You Need to Handle Today's Network Traffic" shows you the functionality you need in your next load balancer. Learn how you can replace your aging load balancer with an appliance that not only provides 100% availability -- through full Layer 7 awareness and intelligent traffic management -- but also delivers web apps with the highest performance and security possible.

Virtualization keys 'radical' infrastructure streamlining

The $3 billion Independent Bank of Michigan unleashed a potent combination of server, desktop and application virtualization. The result is a radically streamlined IT infrastructure that is not only less expensive to run, but also is more flexible and agile, allowing the bank to keep up with the ever-shifting dynamics of business today.

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