White Papers by Company: Citrix

Resources available: 84

Counting Up the End User Benefits of Desktop Virtualization

From improved performance and self-service apps to greater mobility, there’s plenty for end users to like about desktop virtualization.  As Gordon Payne, SVP at Citrix, explains here, it all adds up increased user productivity and the “consumerization” of IT.

Supercharge Your End Users with Desktop Virtualization

The Univ. of Texas Medical Branch unearthed a hidden benefit of desktop virtualization, namely a speedy recovery after a calamitous  hurricane strike. This IDG eZine explores this and many other user benefits of desktop virtualization.

Businesses Take BC Planning More Seriously

The 3 most important areas you can’t ignore. Learn More.

Improving Customer Retention and Satisfaction

This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.

Applying Remote Support Technology for Maximum Impact

This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.

Supporting Employees Anytime, Anywhere

New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.

People + Processes + Technology: Creating a Winning Formula for Customer Support

This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

Streamline Your Business with Innovative Tools

Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results.

Measuring the Business Impact of Support

This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business.

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