Analysts agree that Mobile Device Management (MDM) is not enough when it comes to securing app data. Although it remains a critical component of an overall mobile security...
The numbers show a clear trend: there is a growing consensus among CISOs that outsourcing security services is a viable option. In this paper Forrester shares the results of...
Sponsor: Alert Logic
Alert logic's cloud-powered solutions help organizations that process, store or transmit credit card data eliminate the burden of PCI compliance. This product brief outlines...
Sponsor: Alert Logic
In this white paper, discover how to improve overall corporate productivity by leveraging Web-based remote access such as Citrix® GoToMyPC® Corporate.
This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
"When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning."
Desktop virtualization packs a value wallop including simpler management, vastly improved security, and a snappier user experience. Click here to read what Gordon Payne, SVP at Citrix, has to say.
With desktop virtualization, Bechtel delivers a totally consistent user experience to thousands of mobile workers along with vastly better security, management, and agility. This IDG eZine is your field guide to the new world of desktop virtualization.