When CIOs are asked about their top concerns, they rarely talk about a specific technology. Rather, their focus is on objectives like growing employee efficiency and delivering a...
Sponsor: Level 3 Communications
This report, the third and final in a series on Transforming Information Security, combines perspectives on technologies with experience in strategy to help security teams...
Sponsor: RSA Security, Inc.
As enterprises continue to transform their data centers, and virtualization plays an increasing role in their IT infrastructures, the way data is backed up and recovered must...
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
"When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning."
Desktop virtualization packs a value wallop including simpler management, vastly improved security, and a snappier user experience. Click here to read what Gordon Payne, SVP at Citrix, has to say.
With desktop virtualization, Bechtel delivers a totally consistent user experience to thousands of mobile workers along with vastly better security, management, and agility. This IDG eZine is your field guide to the new world of desktop virtualization.
From improved performance and self-service apps to greater mobility, there’s plenty for end users to like about desktop virtualization. As Gordon Payne, SVP at Citrix, explains here, it all adds up increased user productivity and the “consumerization” of IT.
The Univ. of Texas Medical Branch unearthed a hidden benefit of desktop virtualization, namely a speedy recovery after a calamitous hurricane strike. This IDG eZine explores this and many other user benefits of desktop virtualization.
How virtualization reduces operational risk. Learn More.