Most enterprises treat their phone service as a commodity. Let's face it: We expect our phone to work, and we expect a few basic features- voice mail, call forwarding , etc- that...
While enterprise mobility brings opportunity for your users and organization, it also invites risk. Organizations can use this whitepaper as a mobile security framework and a...
Discover how IT can easily manage the ever-expanding diversity of mobile devices and platforms and expand their value by focusing on managing business content with a complete...
A security framework and evaluators' checklist.
The transformation of computing through mobility, consumerization, bring-your-own device (BYOD) and flex-work offers powerful benefits for today's organizations but it poses significant challenges for IT
Becoming a mobile enterprise means new opportunities for your organization yet letting employees choose their own devices and then access corporate resources, apps, and data is a risky proposition.
You can get all of the scale, functionality and management control required without holding users back from their devices, applications or productivity
A technical how-to guide-updated for Android 4.2,iOS 6.1, and Windows
Phone and Surface 8
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues - specifically, what the support industry does and how well it does it.
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.
This new three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.