According to a recent study by IDG Research Services, personalization is recognized as a key differentiator among online businesses, for both e-commerce and non-commerce sites....
Sponsor: Neustar, Inc.
In October 2013, Bit9 conducted its third-annual survey on server security. In the past year, the inability to detect or stop advanced attacks has remained a constant challenge...
Sponsor: Bit9, Inc
Identifying and understanding the wide range of information security and privacy laws and regulations can be a complex task for any organization. In many instances, these laws and...
Implementing the right customer contact center tools can boost customer satisfaction and drive down costs. This guide highlights the technologies that are transforming the interaction agents are having with customers.
The combination of increased mobility, the BYOD phenomenon, and the blurring of home and work life, means communication and collaboration solutions must be available 24x7 from anywhere, at any time.
Fueled by an explosion in mobile apps, video conferencing is taking hold across organizations. This paper explains how to cost-effectively leverage video conferencing technology without complex and expensive dedicated hardware and applications.
The video boom is underway. This white paper provides a practical guide to understanding and defining video communications needs, selecting the appropriate architecture, preparing the network and driving adoption.
Analysts estimate that organizations will see twice as much value from leveraging social technology within the enterprise as outside of it through improved collaboration, communication and knowledge sharing.
As we move further into an era when the manipulation and assessment of data and consumer information represents a primary competitive advantage, having a strategic plan for customer relationship management (CRM) is essential.
Compliance is no simple task. It requires several steps across many systems with different guidelines for different organizations. Plus, it's a continual task. But compliance is mandatory. And you must overcome these challenges to avoid penalties.
Credit card and debit card information are among the most sensitive types of information that organizations must handle. When such data falls into the wrong hands, payment card account number misuse can create identity theft nightmares
As organizational needs change, often your IT infrastructure does as well. But if you're accepting credit cards as payment -- as most organizations do -- these changes to your infrastructure can rattle your compliance
Preparing and maintaining PCI compliance can feel like trying to hit a moving target. Plus PCI compliance should be a key aspect of your overall defense-in-depth strategy. We get it.