White Papers by Company: BMC

Resources available: 7

Join the Cloud without Reinventing the Wheel

Cloud computing is making significant changes to IT, from its infrastructure to corporate culture. Making the move to the cloud doesn't mean an organization must start from scratch though, as many already have the technological tools they need in place.

A "hindsight is 20/20" look at cloud computing

Learn why BMC Software's chief information officer foresees a future in which organizations realize how secure the public cloud is, underutilization of hardware is a thing of the past and daily business operations are more productive.

Choosing between in-house and subscription based IT Service Management

Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.

Free yourself from old IT help desk technology

BMC software and salesforce.com have joined forces to deliver BMC ServiceDesk on Force.com, an ITIL help desk, self service, and inventory management solution on the Force platform. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure.

The Seven Standards of Cloud Computing Service Delivery

Subscribing to help desk software has many benefits over in-house installation, but cloud-computing requires an increase in responsibility to ensure outstanding service delivery. This paper outlines best practices for selecting cloud-computing solutions.

Try BMC Service Desk Express on Force.com - Risk-free for 30 days

Get the power of the industry's leading service desk provider combined with the most trusted name in enterprise cloud computing. BMC Software and Force.com have teamed up to bring you a new cloud-based service desk that is quick to set up and easy to use.

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