Web browser or Office suite? Microsoft's and Google's office productivity and collaboration clouds pit rich and complex against simple and lean more
Read this paper to learn about adoption inhibitors of the cloud, potential solutions, and how advanced Application Delivery Controller (ADC) technologies are critical to a broader cloud adoption.
Discuss practical CX tools and service methods such as contact center agents and the use of realtime speech analytics to help contact center managers know what interactions to prioritize.
InfoWorld executive editor Galen Gruman analyzes the latest issues in mobile technology.
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Galen is author of iOS 7: The "Just What You Need" Book, OS X Mavericks: The "Just What You Need" Book, MacBook Pro Portable Genius, and iBooks Author For Dummies, as well as lead author of Exploring Windows 8 For Dummies.
You can reach Galen at email@example.com.
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