An IT wannabe tries to pass the hiring gauntlet

In this IT tale, a self-taught techie hopes resourcefulness and enthusiasm for the profession will help him in the IT door... more

Your past IT performance may come back to reward you

In this IT tale, a three-week contract gig and an Autostart worm infestation lay the groundwork for a permanent position... more

The Windows server migration that wouldn't go away

In the midst of a massive datacenter consolidation, a techie discovers that the devil is in the details when dealing with a problem server... more

Who's doing the backups? Even IT guys get it wrong

An IT tale of how something as important and basic as backups can slip through the cracks... more

An icy hard drive and the pending payroll

After the client's hard drives and backups failed, unusual measures had to be taken to make sure 800 employees would get paid ... more

Surviving a tough IT project

In this IT tale, the techie tackles a complex upgrade -- and a complex working relationship... more

A tale of finding one's niche in IT

Through trial and error and tough decision making, an IT professional finds a position that meets career strengths and interests... more

IT customer support dos and don'ts

In this reader's collection of IT experiences, customer service encounters are anything but boring... more

A tale of an ISP service call and the poor response time

Three hours after the mortuary's IT staff reported Internet problems, the connection started working again. Was there a catch? ... more

Heartbreak at the help desk

In this IT tale, applying for a promotion reveals an ugly, unfair side to office politics... more