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by Anonymous
An IT tale about being in the right place at the right time, with the right level of professionalism... more
In this IT tale, a help desk analyst troubleshoots an email problem -- and discovers one user's definition of tech support... more
In this tech tale, a data entry error and the 'overkill' fix demanded by top brass unearths a surprising secret... more
An IT tale of how on a hectic day with a misplaced laptop and six groups of IT customers in the building, technology actually saved the day... more
In this IT tale, the tech team discovers why their request for monitors was denied -- and where the money really went... more
In this IT tale, the tech team troubleshoots a remote printer -- and finds the problem to be surprisingly simple... more
A reader looks back on how the tech job has remained constant over the last 20 years... more
In this IT tale, a new hire faces the challenge of dealing with a disgruntled co-worker... more
In this IT tale, an employee mistakes a routine computer warning message with something far more sinister... more
A reader shares experiences in IT customer support and interacting with end-users... more
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