Taking a more strategic view of voice systems-as a business enabler, not a cost center-can help IT teams improve collaboration and communication across their organization. That's a commodity worth the investment.
Andrew C. Oliver is a professional cat herder who moonlights as a software consultant. He started programming when he was 8 and cut his teeth on GW Basic, BASICA, and dBase III+. He is most known for founding the POI project, which is now hosted at Apache. He also was one of the early developers at JBoss before it merged with Red Hat. He is a former board member and current helper at the Open Source Initiative. He is president and founder of Open Software Integrators, a professional services firm with offices in Durham, N.C., and Chicago, Ill.