January 7, 2005

CRM meets business intelligence

Once, all CRM systems had to do was offer a 360-degree view of the customer. Now they need to predict what a customer will want before the customer knows it

November 26, 2004

Essbase 7X brings interactive BI to BPM

New HVE client offers analysts enhanced control over business data

November 26, 2004

Is this the end of IT as we know it?

If you believe the hype, in a few years all enterprise software will be delivered as a service. At the least, you’ll have the luxury of outsourcing many commodity apps

October 25, 2004

Product Previews

IBM TotalStorage Open Software Family, Sana Attack Shield WS, GoodLink 3.7, and Information Builders WebFocus 5.3

October 15, 2004

Refining enterprise search

Enterprise search is reaping relevant results thanks to new platforms and technologies

October 8, 2004

CPM software: an elegant way to measure business indicators

The right information, right now eschews assumptions, giving upper management new insight

September 24, 2004

Taking a page from ITIL's best practices

A 44-volume set of guidelines published by the British government 12 years ago may forever change the way IT is managed

September 24, 2004

Nationwide drinks the ITIL Kool-Aid

According to one of the U.S.’s largest insurance companies, when implementing ITIL, you should start slow, make everyone a stakeholder, and address cultural issues head on

August 6, 2004

SAS Enterprise Miner 5.1 digs into data

Graphical, interactive client improves tools for statistical experts and business analyst collaboration

July 23, 2004

Your business, live on screen

Business activity monitoring serves up a dashboard readout of key performance indicators, updated in real time

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